At Proaccess.shop, we value your trust and satisfaction. Our Refund and Returns Policy is designed to ensure a seamless experience while maintaining fairness and transparency. Please read the policy carefully.

1. Refund Policy

1.1 Eligibility for Refund

  • Refunds are only applicable if:
    • The purchased service or product does not perform as promised.
    • There are technical issues that cannot be resolved.
    • The product is defective or not as described.

1.2 Non-Refundable Items

  • Certain items or services may not be eligible for refunds, including but not limited to:
    • Subscription-based products once activated.
    • Digital products or tools delivered successfully.
    • Customized or special-order packages.

1.3 Refund Request Process

To request a refund:

  • Contact us via support@Proaccess.shop or WhatsApp (+88) within 7 days of purchase.
  • Provide proof of the issue (e.g., screenshots, descriptions, or error messages).

1.4 Refund Approval and Processing

  • Upon reviewing your request, we will notify you of the outcome within 3-5 business days.
  • Approved refunds will be processed to the original payment method within 7-10 business days.

2. Returns Policy

2.1 Digital Products

  • As all products are digital, no physical returns are required.
  • If a product is found to be defective or incomplete, we will provide a replacement or resolve the issue promptly.

2.2 Service-Based Products

  • Services that fail to meet expectations will be reviewed. If valid, a resolution will be provided, either through a refund or a replacement.

3. Conditions for Refund and Returns

  • Requests must be made within 7 days of purchase.
  • Refunds and replacements are subject to verification of the issue.
  • Misuse, tampering, or unauthorized distribution of products/services voids eligibility for refunds.

4. Changes to the Policy

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on the website.

5. Contact Information

For any questions or concerns about refunds or returns, feel free to contact us:

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly and fairly.